Last updated: 12 October 2026
These terms describe the use of highcreast.com and purchases from Highcrest. Please read them before ordering, together with our Shipping & Delivery Policy, Returns, Refunds & Cancellations policy and Privacy Policy.
1. About Highcrest
This store is operated by Highcrest, 89, Laxmidham Soc., Katargam, Surat, Gujarat, India — 395004. For orders and customer support, email support@highcreast.com. For general enquiries, email info@highcreast.com.
References to “we”, “us” and “our” mean Highcrest. References to “you” mean the person using the store or placing an order. Product-specific information and the details shown at checkout should be read with these policies.
2. Using the store
Please use the website lawfully and provide accurate information when ordering, creating an account or contacting us. You must be authorised to use the payment method supplied for an order. Where permission from a parent, guardian or another person is legally required, obtain it before purchasing.
Do not attempt unauthorised access, disrupt the website, introduce malicious software, misuse another person’s account or payment information, or infringe another person’s rights. We may investigate suspected misuse and take proportionate steps to protect the store and its customers. Any action affecting a paid order remains subject to applicable consumer rights.
3. Accounts and communications
If you use a customer account, keep its password confidential and your contact details up to date. Tell us promptly if you suspect unauthorised access or an incorrect order. Please do not send your password, full payment-card number or security code by email.
Use an email address you can access when ordering, as it is needed for order confirmations and support. Check spam or junk folders if an expected message has not arrived. If you cannot locate an order confirmation, contact us with the information needed to identify your purchase.
4. Products, descriptions and sizing
Our apparel is produced to order through fulfilment partners. Review the description, product-specific size guide, available colour, quantity and any care information before purchasing. Different products may use different garment types or size measurements; a familiar size label alone may not identify the best fit.
Product images help illustrate the design and appearance. Screens, lighting and display settings can affect perceived colour. These differences do not excuse an item that is faulty, materially different from its description or supplied incorrectly. If you need clarification about a feature, contact us before ordering.
5. Placing an order
You can review the selected items, delivery details, shipping method and checkout total before payment. Check that the size, colour, quantity and address are correct. An order receipt confirms that we have received your order; it is not a guarantee that a parcel has been dispatched.
If a product becomes unavailable or an order cannot be fulfilled, we will contact you and explain an appropriate solution, including a refund where required. If we need clarification to process an order, we may contact you using the details you provided. We will not charge you an additional amount for a proposed change without your agreement.
6. Payments
Supported payment services include Razorpay where available. The methods actually offered at checkout apply to your purchase. Payment providers may perform their own authorisation, fraud-prevention or verification checks.
A failed or pending payment may require clarification before an order can proceed. If you believe you have been charged but cannot find a confirmed order, contact us before placing another order and provide the payment reference where available. Never email payment passwords, PINs, one-time codes or card security codes.
7. Prices, taxes and currency
The final amount and payment currency displayed at checkout apply to your purchase. A currency selector can change how prices are presented, so check the final checkout currency and total before paying. Your bank or payment provider may apply its own conversion rate or fees.
Shipping and taxes charged by the store are shown before payment. Import duties, local taxes or carrier clearance charges may be collected separately where they are not expressly included at checkout. Our Shipping & Delivery Policy explains international delivery charges.
Prices and product availability may change for future purchases. If we discover an error affecting an order, we will contact you to explain the issue and available options. A proposed higher charge or substitute item requires your agreement; mandatory remedies remain available.
8. Production, delivery and order changes
Production takes place before shipping and is separate from carrier transit time. Estimates are not guaranteed arrival dates. An order containing products from different production partners may arrive in separate parcels.
Contact us immediately if you need to change or cancel an order. We will check its status and confirm whether the request is possible. Once production or dispatch has begun, operational changes may be restricted. These restrictions do not exclude a cancellation or other remedy required by law.
9. Returns, refunds and product problems
We do not offer voluntary returns or exchanges for an incorrectly selected size or colour, a change of mind or a preference change. This does not exclude rights for faulty, damaged, incorrect or materially misdescribed goods, or mandatory cancellation and withdrawal rights.
Our Returns, Refunds & Cancellations policy explains how to report an issue and how remedies are assessed. Please contact us before returning goods so we can provide the correct instructions. Highcrest remains your contact for an order concern even when a production or delivery partner is involved.
10. Intellectual property
Highcrest branding, artwork, photographs, product designs and website content belong to their respective rights holders. Buying a product gives you ownership of the purchased item; it does not transfer the right to reproduce its design, copy branding or use protected content commercially.
Obtain permission for commercial reuse of protected material. Nothing in this section limits uses permitted by applicable law.
11. Privacy and third-party services
Our Privacy Policy explains the information used for store operations, orders, fulfilment, payments and support. You can review cookie choices on our Cookie preferences page.
Payment, tracking or other services may take you to a third-party website with its own terms and privacy notice. Review those notices when using the service. The involvement of a third-party service does not remove Highcrest’s responsibilities to you where those responsibilities are imposed by law.
12. Website availability
The website may occasionally be unavailable or affected by maintenance or technical problems. If a problem prevents you from checking an order, submitting a request or completing a purchase, contact us by email. A website interruption does not itself cancel an existing paid order or remove any rights associated with it.
13. Customer concerns and mandatory rights
Contact us with your order number and a description of the concern so we can investigate. We do not exclude or restrict rights, guarantees, remedies or responsibilities that cannot legally be excluded. Australian consumer guarantees and other applicable mandatory protections remain available.
Mandatory protections in your country take precedence over a conflicting term. You retain access to competent consumer authorities and courts. Contacting us is intended to help resolve the issue and does not prevent you from exercising other available rights.
14. Updates to these terms
We may update these terms for future purchases and show the revised date on this page. Changes do not retrospectively remove rights relating to an existing order. If you need clarification about the terms relevant to a purchase, contact us with the order details.